Address
General Office:
Computer Centre
Room 223, Run Run Shaw Building,
The University of Hong Kong, Pok Fu Lam Road, Hong Kong
Tel: (852) 2859 2491
Fax: (852) 2540 2970
Opening Hours of General Office Enquiry Counter:
| Mon - Thu |
9:00 am - 1:00 pm, 2:00 pm - 5:30 pm |
| Fri |
9:00 am - 1:00 pm, 2:00 pm - 5:45 pm |
| Sat |
9:00 am - 12:45 pm |
Cyberport Office:
Computer Centre
Room 101, Block B, Cyberport 4, 100 Cyberport Road, Hong Kong
Tel: (852) 2859 2491
Fax: (852) 2559 7904
Opening Hours:
| Mon - Thu |
9:00 am - 1:00 pm, 2:00 pm - 5:45 pm |
| Fri |
9:00 am - 1:00 pm, 2:00 pm - 6:00 pm |
Helpdesk
General consultation on Computer Centre's services and facilities.
Room 104, Run Run Shaw Building
Tel: (852) 2859 2480
Opening Hours:
| Mon - Fri |
9:00 am - 5:30 pm |
| Sat |
9:00 am - 12:30 pm |
IT Help
A self-help reporting
system through which University staff and students can make
an enquiry on using the central IT services being supported
by us. Staff and
students can login the system with HKU Portal UID/PIN to
record their enquiry and provide feedback.
Click
here to record your
enquiry (you will be prompted to login with HKU Portal UID/PIN
if you have not done so). The system is simple to use.
You can also refer to
http://www.itservices.hku.hk/home/quicklinks/selfhelp.htm
for the system user guide.
For alumni or retirees who
wish to make an enquiry to us, they can contact us by email
ithelp@hku.hk
using or quoting your HKU email address.
Enquiries received will be attended to
within the same working day. Those received outside office hours on weekdays and on Saturdays, Sundays and holidays will be attended to
on the next working day.
Computer Room
Tel: (852) 2859 2496 for reporting extensive network problems.
Open 24 hours.
Email urgent network security report to our Computer Room
For urgent report of network security issues, fill in web form and submit to our Computer Room
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