Forget Your HKU Portal PIN

You can reset a new PIN by either approach:

1. Reset HKU Portal PIN through Secret Question Approach
2. Fill in Paper Form

1.     Reset HKU Portal PIN through Secret Question Approach

If you have set up your secret question already, you can reset your PIN by clicking here.

• How to set up a Secret Question for resetting HKU Portal PIN:

  • A "secret question" approach is a self-help mechanism to facilitate identify verification when a user has forgotten the HKU Portal PIN.  By setting up your secret question beforehand, you can reset your HKU Portal PIN yourself when you forget the PIN next time. No more paper application is required.

  • To set up a "secret question", please login HKU Portal => Campus Information Services => Central IT Services =>Secret Question for Portal PIN

2.      Fill in Paper Form

Fill in CF-111 "Application for Change of HKU Portal PIN" at http://www.itservices.hku.hk/home/services/forms.htm and return it in person to the Computer Centre General Office in Room 223, Run Run Shaw Building or by fax to 2540 2970 together with a copy of your student/staff card for identification verification.