FAQ on Using Sophos
Anti-Virus Software (SAV 7.x)
Q1. How
does SAV get automatic update of virus patterns?
Q2. How
can I configure SAV to auto clean up items contain a virus?
Q3. How
do I ask SAV to
cleanup a virus-infected file after it is
found?
Q4. How
can I configure SAV to scan a floppy disk?
Q5. How
can I configure SAV to scan a drive or only subdirectory a
drive
?
Q6.
I cannot start my SAV anti-virus after creating a new user
name in my Windows XP
Q7. I cannot update my Sophos
Anti-Virus version 7.x
Note: Please refer to
Computer Centre
FAQ page for most update information.
Q1.
How does SAV get automatic update of virus patterns?
A1. SAV
will automatically update the virus definitions on Windows
start-up.
The SAV Installation program downloadable
from the HKU Portal has been pre-configured to perform
automatic update every 5 hours (i.e. 300 minutes) from a local HKU update
server.
If you wish to do update explicitly,
(a) Double
click "Sophos
Anti-Virus" icon
 on the Windows
task bar.
(b) Right
click “Sophos Anti-Virus” icon
 on the
Windows task bar and select “Update now”
Q2.
How can I configure SAV to auto clean up items contain a
virus?
Note: User of Windows XP/2000/2003/NT
computers must logon as Administrator
(or have Administrator's rights) and member of
SophosAdministrator Group to configure Sophos
Anti-Virus successfully.
-
Start Sophos Anti-Virus
program by click
Windows "Start" button => "Programs"
=> "Sophos" => "Sophos
Anti-Virus" => "Sophos
Anti-Virus".
-
Click “Configure Sophos
Anti-Virus” link.
-
Click
"On-access scanning".
4.
Click “Clean up” Tab and select “Automatically
clean up items that contain a virus” and select
“Move to:” if you want to move the infected
files to a default location.
Note: The infected file will be moved and quarantined
in the default directory.
(for Windows XP, e.g.:C:\Documents and
Settings\All Users\Application Data\Sophos\Sophos
Anti-Virus\INFECTED)
-
Click “OK” button to save and close the
configuration window.
Q3. How do I ask
SAV to cleanup a virus-infected file after it is
found?
A3. Perform the following:
- Update Sophos Anti-Virus by
(a) Double
click "Sophos
Anti-Virus" icon
on the Windows
task bar.
(b) Right
click “Sophos Anti-Virus” icon
on the
Windows task bar and select “Update now”
- Configure SAV to clean up virus
file as shown in
Q2.
- Scan your PC again.
Q4.
How can I configure SAV to scan a floppy disk?
A4. Perform
the following:
Start the SAV program (e.g. click Windows
Start button => Programs => Sophos
Anti-Virus => Sophos Anti-Virus)
=> Click "Setup a new scan"
=> Click and select the box next to
"3 1/2 Floppy (A:)"
=> Click the "Save and start"
button to save the setting and start the scan
Q5. How can I configure
SAV to scan a drive or only a subdirectory of drive?
A5: Do as follows to
configure SAV to scan a subdirectory of drive C:
Start the SAV program (e.g. click Windows
Start button => Programs => Sophos => Sophos
Anti-Virus => Sophos Anti-Virus)
=> Click "Setup
a new scan" icon.
=> Click box next to the drive or click the "+" box next to the Local
disk to expand the directory.
=> Click and select the subdirectory
(e.g. "backup" in the screen capture below)
=> Click "Save and start"
button to save the setting and start the scan.
Q6.
I cannot start my SAV anti-virus after creating a new user
name in my Windows XP
A6. 1. Click "Start"
-> "Run..." -> enter "cmd"
and click "OK" button.
2. Enter the following command at the DOS
prompt window and press "Enter" key
"net
localgroup /ADD SophosAdministrator xxxxxx"
where xxxxxx is the newly created user account name.
Q7. I cannot update my Sophos
Anti-Virus version 7.x
1. Delete the following file, then try
to do the update again.:
c:\windows\temp\sophos_autoupdate1.dir\alupdate.exe
If step 1 does not work, then do step 2:
Note: in this procedure, steps 2.B, 2.C
(removal of SAV) should be done before 2.A (installation)
The step 2.A below applies to old
students who purchased their notebook computers through the
University. For new students in 2006 who purchased their
notebook computers through the University, they have the
Installation CD of Sophos Anti-Virus.
2. Reinstall Sophos Anti-Virus after
removal of previous Sophos files
A. Login HKU Portal and download
Sophos Anti-Virus installation program
Click Services Tab -> Computer Centre ->
Download Sophos Anti-Virus (for Authorised Users) ->
click link "Download SAV version 6 Installation file"
-> click "Save" to save the file to disk.
B. Start "Control Panel" -> "Add
or Remove Program" and uninstall the following programs
(if they exist):
- Sophos Remote Management System
- Sophos AutoUpdate
- Sophos Anti-Virus
C. Reboot the PC as instructed
D. Double click the installation program
to install the Sophos Anti-Virus obtained in step 2.A.
For more information and details, please refer to
Sophos Anti-Virus for Windows 2000/XP/2003 Manual.
| 
