Overview of Services

This page provides you with a quick summary of services provided by the Computer Centre. To find out how to use these services in details, please refer to the Computer Handbooks. If you encounter a problem, visit the FAQ links to see the Frequently Asked Questions on these services or call our hotline 2859-2480.

The HKU Portal System

The HKU Portal is a web-based interface to all the computer services and information that you require. You can access the Library's portal resources, web-based email, on-line courses, personal records, administrative data, teaching and learning resources, research information and other on-line services provided by various departments with a single sign-on.

Every registered member of the University is allocated a unique UID (user identification) for accessing the HKU Portal and various host computer accounts. All students have their UID pre-created for them. Staff members can create their own UID on-line by clicking on this link or go to the General Office at the Run Run Shaw Building, Room 223.

For all other host computer accounts, read more details in The Computer Services Handbook and apply at the General Office located in Room 223, Run Run Shaw Building.

Network Services

The HKU Campus Network connects to all the host computers in the HKU campus and to the Internet. Staff and students can access the Internet from their offices and the PC laboratories respectively.

The ACEnet is an Access-Everywhere-Network environment with network points distributed throughout the campus so users can connect to the HKU network and the Internet with their notebook computers.

WiFi provides a wireless local area network connection to the HKU network and the Internet from lecture halls and classrooms and certain open podium areas on the main campus.

The HallNet provides network connection to the HKU network and Internet from the rooms in the student residential halls.

The HKUVPN (Virtual Private Network) allows access to the HKU campus network from external or broadband networks.

Microcomputer Facilities

The Computer Centre provides a large number of microcomputer systems (mostly PC's) distributed in various locations across the campus for use by all University staff and students. To use the microcomputers, you need to have an account on the HKUSUA computer.

Helpdesk

General consultation in using facilities and services of the Computer Centre is available from the Helpdesk. During non-office hours, try our other sources of help.

User Training

The Computer Centre provides regular computer training courses to assist staff and student of the University in using our Centre's facilities and software.

Blackboard Vista 8

For teaching, and learning, we support Blackboard (WebCT) Vista 8 for hosting electronic courses on the web.

Research

Video Conference

We provide video-conferencing service to HKU departments. Just use the IP address of the opposite party and you can experience the use of a high-quality video conferencing session over the campus network and the Internet. This service can be set up at a conference room of a department. The use of ISDN for connection is available at the Computer Centre Conference Room RR202 and in the Rayson Huang Theatre.

WWW Assistance

The Computer Centre supports the use of the web technology in the University's teaching, learning, research and administration. Every staff and student can host a personal homepage.

General Office

An enquiry counter to answer users' general enquiries on using Computer Centre's services and for application of UIS account.

Classroom Booking

The Centre's microcomputer laboratories and multimedia rooms can be booked by teachers and student associations for instructional purposes. Booking should be made two weeks in advance by filling in form CF-34 "Application for Booking of Computer Laboratories" available at http://www.itservices.hku.hk/home/services/forms.htm and return it to the Centre's General Office.

Computer Equipment Maintenance

Departments can contact suppliers directly to request for hardware maintenance service for equipment with maintenance coverage. Refer to http://www.hku.hk/local/cc/cem/cem.htm

Purchasing Computer Hardware and Software

Staff and students can enquire the PC prices tendered by the Joint University Computer Centre (JUCC).

For purchasing a notebook computer under the HKU Notebook Computer Programme by new students, the information will be given during registration to study at HKU. The latest information is at http://www.itservices.hku.hk/nbprogram/.

Departmental Computer Representative Group

The Computer Centre co-ordinates the Coordination Group for Departmental PC/Network Support whose members are departmental computer representatives who are responsible for the PC and network support for their own respective departments. This group forms a partnership between the Computer Centre and the HKU departments to facilitate the sharing of computing information and expertise through organised seminars and workshops.

Service Overview

Getting Started