Help
Desk
Address: Room 104, Run Run Shaw Building
Telephone: 2859-2480
Opening Hours:
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Monday - Friday: |
9:00am - 5:30pm |
| |
Saturday: |
9:00am - 12:30pm |
Help Desk
Duty Roster
FAQ (Frequently Asked Question)
Why wait on the phone
when you might find the answers on the web?
Web Address: FAQ web site
IT HELP - A self-help reporting system
A self-help reporting
system through which University staff and students can make
an enquiry on using the central IT services being supported
by us. Staff and
students can login the system with HKU Portal UID/PIN to
record their enquiry and provide feedback.
Click
here to record your
enquiry (you will be prompted to login with HKU Portal UID/PIN
if you have not done so). The system is simple to use.
You can also refer to
http://www.itservices.hku.hk/home/selfhelp.htm
for the system user guide.
For alumni or retirees who
wish to make an enquiry to us, they can contact us by email
ithelp@hku.hk
using or quoting your HKU email address.
Enquiries received will be attended to
within the same working day. Those received outside office hours on weekdays and on Saturdays, Sundays and holidays will be attended to
on the next working day.
General
Enquiry
An enquiry counter to answer users' general
enquiries on using Computer Centre's services.
Address: Room 223, Run Run Shaw Building
Telephone: 2859-2491, Fax: 2540 2970
Opening Hours:
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Monday - Thursday: |
9:00am - 1:00pm, 2:00pm - 5:30pm |
| |
Friday: |
9:00am - 1:00pm, 2:00pm - 5:45pm |
| |
Saturday: |
9:00am - 12:45pm |
General
Office
Address: Room 101, Level 1, Block B, Cyberport 4
Telephone: 2859-2491, Fax: 2559 7904
Opening Hours:
| |
Monday - Thursday: |
9:00am - 1:00pm, 2:00pm - 5:30pm |
| |
Friday: |
9:00am - 1:00pm, 2:00pm - 5:45pm |
Computer and Network Maintenance
Service
For reporting network problems
Telephone: 2859-2496
Web Address: PC/Network
Maintenance
For reporting computer equipment problems
Web Address: http://www.hku.hk/local/cc/cem/cem2008.htm
IT Services News
IT Services News is the electronic newsletter published by
the Computer Centre. It provides useful information on new
or upgrade of software and hardware, latest network development,
training courses and other related areas of general interest.
Documentation
Comprehensive handbooks
for different computer platforms and brief user
guides are available to help you get started in using
different computer systems and applications.
Computer
Training
Seminars and hands-on workshops on
different computer topics are held regularly. Stay tuned in
to the Training
Courses to find out the latest class schedules posted on the Computer Centre home page. Or, you
can visit our Self-Learning
Tutorial materials.
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