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Frequently Asked Questions (FAQs) for Instructor
- How can I apply for a course on Moodle?
- How do I access Moodle?
- Why students cannot see my course in Moodle?
- I am a teacher. Why I cannot see my teaching course under my eLearning tab?
- Some other teachers are added into my course as teacher role, what should I do?
- I would like to use Moodle in future, how can I permanently disable student access for the WebCT course?
- How can I see Moodle course in a student view?
- Can I access Moodle outside campus?
- Can I backup for my Moodle course?
- How can I seek help on Moodle?
1. How can I apply for a course on Moodle?
You can apply for an online course on Moodle by filling out the electronic form
CF-130a " Application for Creating Electronic Course on Learning Management System" available at
http://www.itservices.hku.hk/home/services/forms.htmPlease print and return the completed form to the Computer Centre General Office in Room 223, Run Run Shaw Building, or fax to 2540 2970.
2. How do I access Moodle?
Teachers should login their Moodle courses via HKU Portal => My eLearning => Click to access your Moodle courses, if any.
For information, refer User guide on Moodle for instructor- a quick start
3. Why students cannot see my course in Moodle?
There are 2 possible reasons:
- You have not yet granted access to students for the new semester. Refer to User guide on Moodle for instructor- My eLearning tab.
- There may be a delay in obtaining enrollment records from Registry. For undergraduate or research postgraduate students, it takes 1 day to activate students' access to your Moodle course after enrollment. For taught postgraduate students and have enrolled in your course by filling in paper forms, please send your enrollment data to the Registry via Faculty Office as soon as possible. Students' access to this Moodle course will be activated 1 day after the Registry has entered enrollment record into their database.
4. I am a teacher. Why I cannot see my teaching course under my eLearning tab?
Moodle collects data from Student Information System (SIS), please ensure that the teacher is added in SIS.
5. Some other teachers are added into my course as teacher role, what should I do?
Please note that the teacher role added on Moodle maybe the administrative staff of your faculty. If you would like to delete the teachers from the teacher role, please go to HKU Portal => My eLearning => Click to access your Moodle courses, if any => Click teacher icon under "Grant Access to" column, and delete the teachers from the course.
6. I would like to use Moodle in future, how can I permanently disable student access for the WebCT course?
You can permanently disable the WebCT course through HKU portal. Click My eLearning => click the 3rd link "3. Click to read more about the parallel run of WebCT and Moodle, and migration of WebCT courses to Moodle "=> click the link "How to permanently disable student access to a WebCT course before enabling access in its replacement Moodle course " and follow the instruction to disable the WebCT course.
7. How can I see Moodle course in a student view?
Click "Switch role to..." on the left Setting block.
Click "Student" under the column "Switch role to..." and you will see the student view of the course.
8. Can I access Moodle outside campus?
Sure, you can access Moodle anywhere as long as you have internet connection. Please remember your UID and PIN of HKU Portal.
9. Can I backup for my Moodle course?
You can backup your course at anytime and download it. You can restore the course/ part of the course on other courses you teach on Moodle. Please visit our user guide and following the instruction to backup and restore the course.
10. How can I seek help on Moodle?
We have prepared User guide on moodle online, you can click here to view the user guide.
If you have other questions, please send the questions to eLearningTeam@huk.hk or call the ITS helpdesk hotline: 2859 2480.
© The University of Hong Kong Computer Centre
