A New Help Desk Office

The Computer Centre Help Desk located in Run Run Shaw Building has recently been moved from Room 109 to Room 104.  The new Help Desk office is more spacious and closer to the user area in the Run Run Shaw Building.  For users who cannot come to the Help Desk in person, they can call the telephone number at 2859-2480 for assistance.

The Help Desk Opening Hours

Monday-Friday: 9:00a.m-12:30p.m., 2:00p.m.-5:30 p.m.
Saturday : 9:00 a.m.- 12:30 p.m.

Frequently Asked Questions in the Last Month

Following are the most frequently asked questions raised at the Help Desk in the last month and their answers:

1. I received a mail from the Computer Centre saying my MAIL quota was exceeded.  What should I do?

Your mail quota refers to the disk usage of the INBOX of your account in the server.  To reduce the size of your INBOX, you should login to your email server and delete unwanted mail or save them in other folders which you create.  Type the command 'mailquota' to confirm that it is within limits.

Your DISK quota refers to the disk usage by all the files except the INBOX of your account in the server.  These files include the mail folders that you have created for storing old mail, the send-mail folder, and all the webpage files and images in your homepage.   To reduce the disk usage in your account, you should login to your server and delete unwanted mail from mail folders and large files from the directories using the 'rm'  command.  Type the command 'showquota' to confirm that it is within limits.

You can change your email and PPP passwords in the Staff or Student Intranet.  For students, the HKUSUA account name and password is used to get into the student intranet.  For staff, the UIS account name and password is used to get into the staff intranet.

If you forgot your email account password or do not have the UIS account, you must go to the Computer Centre's general office in Room 223 in the Run Run Shaw Building and fill out a request form to change your password(s).