The in-house PC maintenance service of the Computer Centre has for many years well served the departments' needs for a reliable and speedy repair service for their PC equipment.  As nearly all staff and students now rely heavily on the use of computers in carrying out their daily work, any prolonged downtime of a PC or its network connectivity would unavoidably cause much disruption of their regular activities and loss of productivity.  With this important requirements of our users in mind, the Computer Centre has continuously been improving the service quality of its in-house PC maintenance service, in terms of cost-effectiveness, reliability and quicker response.

To continue our service improvement, in recent months our in-house PC maintenance team is setting a new target for the service pledge of providing a fast-responding service to departments in trouble-shooting their PC problems.  The previous service pledge for a PC maintenance request was to provide a responding action within one working day.  At present, we are trying to accomplish a new goal of achieving a service pledge of  30 minutes for service requests inside the Main Campus.

If your department is a user of our Centre's in-house maintenance service, you may be aware that recently our technicians arrive very promptly to investigate the reported problem and repair your PC after you place a service call (if the reported PC failure is within the Main Campus). Such fast response is unmatchable by any other outside service vendors. It is so valuable to and welcomed by staff and students that they can resume their suspended work due to PC failures very shortly after the failures are reported to the Computer Centre.  At present, we are reviewing our process in handling service calls with an aim to shorten also the response time to problems reported by departments for PC facilities outside the Main Campus.

To use our maintenance service, simply call our maintenance hotline at 2859 2774 during office hours (from 09:00 to 17:30 on Mondays to Fridays and 09:00 to 13:00 on Saturdays). Alternatively, you may use our on-line service report form which is available on the web at http://www.itservices.hku.hk/services/maintain.htm.