FAQ on HKU Portal System

If you know your current PIN, you can change your HKU Portal PIN under HKU Portal => Campus Information Services => Central IT Services => Change HKU Portal PIN.

Please refer to http://www.itservices.hku.hk/faq/forget_portal_pin.htm

Please refer to the procedure on "Reset your HKU Portal PIN if your account is locked due to password ageing"

The new HKU Portal UID and PIN will be effective in 20 minutes. Please try again a little later. If problem persists, contact Computer Centre at ithelp@hku.hk.

A new HKU Portal (https://hkuportal.hku.hk) is launched in tandem with the go-live of the new Student Information System on October 25, 2010. This is a newly developed enterprise-type portal to support a single sign-on platform for accessing the SIS (Student Information System) and HCM (Human Capital Management System). 

The new HKU Portal serves as a common gateway for University members to access services provided by the SIS and HCM as well as to the legacy applications now being mounted on the existing HKU Portal that have to continue to run. This new portal employs the same technology as SIS and HCM which enables seamless integration with the two systems. 

The new HKU Portal is made available for use by students and staff in line with the go-live dates of the SIS and HCM systems respectively.  Students can start using the new HKU Portal when SIS is launched whereas staff can use it when HCM is rolled out on 11 April 2011. 

Staff accessing HKU Portal (https://hkuportal.hku.hk) after 11 April 2011 will see the new version of HKU Portal. They can access the electronic applications and services with single sign-on which include email services, online course materials, library resources and other online services provided by various departments.

The development of the new HKU Portal is one of the crucial components of the Enterprise Resource Planning (ERP) project supported by the University.  The new HKU Portal supports features which include:

• - single sign-on
• - tight integration with the SIS and HCM applications
• - consistent user interface for SIS and HCM systems
• - integration and single sign-on access to other commonly used services, email and e-learning, under the same portal

Internet Explorer 9
The problem is because after login the hkuportal, Internet Explorer 9 will prompt "Only secure content is displayed. What is the risk?" and the users should click on the "Show all content" button to display the non-https information on the webpage..



Internet Explorer 8
For Internet Explorer 8, the question prompted is "Do you want to view only the webpage content that was delivered securely". Users should click "No" in order to display the non-https information on the webpage.



Internet Explorer 7
For Internet Explorer 7, the question prompted is "This page contains both secure and nonsecure items. Do you want to display the nonsecure items?" and the answer chosen should be "Yes".



An IE user can disable this warning by:

1. Going to Tools -> Internet Options -> Security
2. Select the Security tab
3. Click the Custom Level button
4. In the Miscellaneous section change Display mixed content to Enable

If you see a blank page after clicking option tab, your screen maybe minimized. In the HKU Portal, please click the expand button on the right hand side to expand your screen.

Phase 1: This phase includes the development of key features that are needed for launching the SIS and HCM which mainly include the single sign-on function, integration of the email, e-learning and legacy portal applications plus the design of a consistent user interface.

Phase 2: This phase includes the conversion work required to enable running of the many legacy applications/services directly in the new Portal environment and to introduce a renewed user interface using the "portal zones" feature supported by PeopleSoft Enterprise Portal.

Users can access the new SIS through HKU Portal which is being re-developed in tandem with the SIS and HCM developments. When SIS goes live, the new HKU Portal will be rolled out for students' use at the same time. The new HKU Portal also provides tight integration with HCM for staff and linkage to other old portal functions.

Users can access the new HCM through HKU Portal which is being re-developed in tandem with the SIS and HCM developments. When HCM goes live, the new HKU Portal will be rolled out for staff members' use at the same time. The new HKU Portal also provides tight integration with SIS and a linkage to other old portal functions.

Please visit this web site to look for the updated information about the new HKU Portal development. If you have specific questions, please email to ithelp@hku.hk.

1. Mark sure you login HKU Portal via the login page http://hkuportal.hku.hk
2. Make sure you are using the correct HKU Portal UID and PIN.
3. Make sure you are using Internet Explorer 6 or above.
4. Check whether the pop-up blocker is turned off for your browser.
5. Make sure you are a current HKU member and your account is not expired due to completion of study or termination of employment.
6. HKU Portal is not available to graduates.

An automatic "time-out" will be activated to disconnect your HKU Portal session 4 hours after you login to prevent unauthorized access. In this case, you will be prompted to login again when you access the HKU Portal again.

With the single-sign-on feature of HKU Portal, the emails in the computer account which you use to login to HKU Portal will be shown by default when you click the tab MyEmail. If you want to switch to another email account, please visit http://webmail.hku.hk

Please note that HKU Portal PIN contains 8 characters only. Please try to login HKU Portal again by using the PIN with 8 characters. You can then access to the "MyEmail" tab in HKU Portal.

You may notice an Applet can't init error on the browser's status bar at the bottom. The problem is because your PC has not been installed with proper Java Runtime Environment (JRE). It can be rectified by downloading and installing Java Runtime Environment (JRE).

When booking IHP Sports Facility in HKU Portal, you must install Java Runtime Environment (JRE) on your PC in order to view the end-time of booking. It can be rectified by downloading and installing Java Runtime Environment (JRE).